MFP Client Log Storage Location

Question

Where are Kofax Multifunction Printer (MFP) Client logs stored in Kofax Front Office Server (KFS)?

Answer

KFS saves the Kofax MFP Client logs to the C:\ProgramData\Kofax\Front Office Server\Log\WebApp folder using the naming convention:  device-<manufacturer>-<device hostname>.log.

Kofax MFP Client log entries from the Ricoh, Canon, Lexmark, Fujitsu, and Kyocera clients are appended to the log files every 24 hours.

The Fujitsu client must be running for it to send its log entries to the KFS server.

Kofax MFP Client log entries from the browser-based Canon ScanFront, HP OXPd, Konica-Minolta, and Xerox clients are appended to the log files in real-time.

Within a clustered KFS environment, the Kofax MFP Client log entries may be written to the log files on any KFS server.  KFS itself is not able to configure which KFS Server will receive the log entries from the devices.  However, if a load balancer is in use, it may be configured to route all traffic from a particular source address to a designated target KFS server.  Therefore, Kofax recommends collecting the Kofax MFP Client logs from all the KFS servers in the environment when troubleshooting MFP Client issues.

Level of Complexity 

Easy

Applies to  

References

N/A

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