Skip to main content
Kofax

Operation failed The server was unable to process the request due to an internal error when selecting a Kofax Capture 10.2.1 shortcut in the KFS 4.1 Thin Client

21720

QAID # 21720 Published 

Question / Problem:

When using Kofax Capture 10.2.1 with Kofax Front Office Server (KFS) 4.1 (Fix Pack 12 or lower), the following error occurs when selecting a Kofax Capture shortcut in the KFS Thin Client:

Operation failed. Error: the server was unable to process the request due to an
internal error. For more information about the error, either turn on
IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the
configuration behavior) on the server in order to send the exception information back
to the client, or turn on tracing as per the Microsoft .NET Framework SDK
documentation and inspect the server trace logs.

Answer / Solution:

This issue can occur when using KFS 4.1.0.12 or lower with Kofax Capture 10.2.1 or higher, when the Capture Batch Class associated with the shortcut contains a Validation Script. Kofax Capture 10.2.1 added a method and property to its Validation scripting that was not recognized by KFS 4.1.0.12 or lower.

This issue has been documented in TFS # 717601 and has been resolved in KFS 4.1.0.13 (Fix Pack 13).

Applies to:

Product Version Category
KFS 4.1 Thin Client