QAID # 21720 Published
Question / Problem:
When using Kofax Capture 10.2.1 with Kofax Front Office Server (KFS) 4.1 (Fix Pack 12 or lower), the following error occurs when selecting a Kofax Capture shortcut in the KFS Thin Client:
Operation failed. Error: the server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
Answer / Solution:
This issue can occur when using KFS 188.8.131.52 or lower with Kofax Capture 10.2.1 or higher, when the Capture Batch Class associated with the shortcut contains a Validation Script. Kofax Capture 10.2.1 added a method and property to its Validation scripting that was not recognized by KFS 184.108.40.206 or lower.
This issue has been documented in TFS # 717601 and has been resolved in KFS 220.127.116.11 (Fix Pack 13).