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TWAIN driver settings changes overwritten by the KFS Shortcut or Destination scan settings after every scan when scanning from Vendor Dialog


Question / Problem: 

When scanning from the Kofax Front Office Server (KFS) Thin Client with "Scan from Vendor Dialog" enabled, any scan settings that are changed in the scanner's TWAIN driver are overwritten by the KFS Shortcut/Destination scan settings (Page Size, Color Mode, Resolution) after every scan.

Answer / Solution: 

When "Scan from Vendor Dialog" is enabled in the KFS 4.1.x WebCapture Service scan settings, all scan settings are set in the TWAIN driver. KFS should not pass any scan settings from the server. This issue has been documented in TFS #833951, and has been resolved in KFS and KFS

To resolve this issue, install KFS or higher. The Thin Client user will be prompted to install a new version of the WebCapture Service that includes the fix.


Applies to:  

Product Version Category
KFS 4.1 Thin Client Scanning


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