Attempts to install Kofax Front Office Server (KFS) for use with an Oracle database fail with the following error:
Error executing Installation: Error Creating Kofax Capture Integration. Data at the root level is invalid. Line 1, position 1.
This error can occur if the NLS_CHARACTERSET in the Oracle database is not set to use a Unicode character set. KFS 4.x requires that the Oracle Database use a Unicode character set. This requirement is documented on page 15 of the Kofax Front Office Server 4.3 Installation Guide, and on page 14 of the Kofax Front Office Server 4.1 Installation Guide.
To resolve this issue, set the
NLS_CHARACTERSET to a Unicode character set such as
AL32UTF8 prior to installing KFS.
Level of Complexity
|Kofax Front Office Server||4.3
Article # 3031409