Data at the Root Level is Invalid error during KFS installation with Oracle Database

Issue

Attempts to install Kofax Front Office Server (KFS) for use with an Oracle database fail with the following error:

Error executing Installation: Error Creating Kofax Capture Integration. Data at the root level is invalid. Line 1, position 1.

Cause

This error can occur if the NLS_CHARACTERSET in the Oracle database is not set to use a Unicode character set. KFS 4.x requires that the Oracle Database use a Unicode character set. This requirement is documented on page 15 of the Kofax Front Office Server 4.3 Installation Guide, and on page 14 of the Kofax Front Office Server 4.1 Installation Guide.

Solution

To resolve this issue, set the NLS_CHARACTERSET to a Unicode character set such as AL32UTF8 prior to installing KFS.

Level of Complexity 

Moderate

Applies to  

References

N/A

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