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Installation Success or Error Status 1603 Installing Thin Client WebCapture Service

Article # 3034973 - Page views: 251

Issue

When attempting to install Kofax Web Capture Service for KFS 4.3, installation rolls back.

Cause

This issue can be cause due to a previous corrupted install/uninstall of Kofax Capture Web Service

Note-Icon.png Microsoft Installer Error Code 1603 is an error code that simply indicates that a fatal error occurred during installation.  Error Code 1603 by itself is not sufficient to properly troubleshoot installation issues.  Another error code that reports the underlying root cause of the installation failure must be located in the installation logs.

Solution

To locate the underlying Error Code that indicates the root cause of the installation failure:

  1. Run Web Capture .msi installer with logging enabled:
    msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log"
     
  2. Look for the underlying root cause "Url reservation add failed, Error: 183":
MSI (s) (00:DC) [09:31:24:701]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5412.tmp, Entrypoint: CAQuietExec
CAQuietExec:
CAQuietExec: Url reservation add failed, Error: 183
CAQuietExec: Cannot create a file when that file already exists.
CAQuietExec:
CAQuietExec:
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: QuietExec Failed
CAQuietExec: Error 0x80070001: Failed in ExecCommon method
CustomAction AddHttpReservationQuietExec.04C25C27_6712_451C_ABF2_C6EDA7921846 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

 

To resolve the Url reservation add failed Error 183:

1. Run Windows Powershell

2. Type netsh and press Enter

3. Type http and press Enter

4. Run the following command:
          delete urlacl url=http://127.0.0.1:23023/

5. Run the following command:
            delete urlacl url=https://127.0.0.1:23024/

6. Run the following command:
            delete sslcert ipport=0.0.0.0:23024

7. Close Powershell and run the WebCapture Installer from an elevated command prompt using the command line to install as a service.
 

Level of Complexity 

High

Applies to  

Product Version Build Environment Hardware
Kofax Front Office Service 4.3 ALL Scan Station N/A

 

Article # 3034973