When attempting to install Kofax Web Capture Service for KFS 4.3, installation rolls back.
This issue can be cause due to a previous corrupted install/uninstall of Kofax Capture Web Service
Microsoft Installer Error Code 1603 is an error code that simply indicates that a fatal error occurred during installation. Error Code 1603 by itself is not sufficient to properly troubleshoot installation issues. Another error code that reports the underlying root cause of the installation failure must be located in the installation logs.
To locate the underlying Error Code that indicates the root cause of the installation failure:
- Run Web Capture .msi installer with logging enabled:
msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log"
- Look for the underlying root cause "Url reservation add failed, Error: 183":
MSI (s) (00:DC) [09:31:24:701]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5412.tmp, Entrypoint: CAQuietExec CAQuietExec: CAQuietExec: Url reservation add failed, Error: 183 CAQuietExec: Cannot create a file when that file already exists. CAQuietExec: CAQuietExec: CAQuietExec: Error 0x80070001: Command line returned an error. CAQuietExec: Error 0x80070001: QuietExec Failed CAQuietExec: Error 0x80070001: Failed in ExecCommon method CustomAction AddHttpReservationQuietExec.04C25C27_6712_451C_ABF2_C6EDA7921846 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
To resolve the Url reservation add failed Error 183:
1. Run Windows Powershell
netsh and press Enter
http and press Enter
4. Run the following command:
delete urlacl url=http://127.0.0.1:23023/
5. Run the following command:
delete urlacl url=https://127.0.0.1:23024/
6. Run the following command:
delete sslcert ipport=0.0.0.0:23024
7. Close Powershell and run the WebCapture Installer from an elevated command prompt using the command line to install as a service.
Level of Complexity
|Kofax Front Office Service||4.3||ALL||Scan Station||N/A|
Article # 3034973