When scanning into the Kofax Front Office Server (KFS) 4.3 Thin Client, the following error occurs once the pages have been scanned:
Unable to use Kofax Web Scanning Control because a license is missing or invalid
The missing or invalid license error is caused by an eVRS licensing issue in the WebCapture Service. This issue has been documented in TFS #1577172 and has been resolved in KFS 18.104.22.168 and higher.
This issue has been documented in TFS #1577172 and has been resolved in KFS 22.214.171.124 and higher.
To resolve this issue:
- Download the latest Fiix Pack for KFS 4.3 from delivery.kofax.com
- Install the fix pack on all KFS servers in the environment
- Thin Client users will be prompted to install the updated version of Kofax WebCapture Service the next time they attempt to scan or access the Scan Settings.
If a Thin Client user is not prompted to install the updated WebCapture Service, have them clear the browser cache and try again.
Level of Complexity
|Kofax Front Office Server||4.3||126.96.36.199.0.3678
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Article # 3031361