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Ricoh Android MFP Client Prompt for Server Connection Information on First Launch

Article # 3035544 - Page views: 22

Article # 3035544 - Page views: 22

Issue

Even though the server connection information has been properly stored in the .dalp file, the user is prompted to enter the server connection information the first time the Kofax Ricoh Android MFP Client is launched. 

 

Cause

If the prompt is already populated with the server name and other settings, possible causes include:

  • Incorrect server URL
  • DNS unable to resolve server hostname or server Fully Qualified Domain Name
  • SSL/TLS issues
  • Firewall or other network connection issues

 

If the fields in the prompt are blank, possible causes include:

  • Insufficient Smart Operation Panel (SOP) version
  • Bug in device firmware
  • Encoding .dalp file in anything other than UTF-8

 

Solution

If the fields in the prompt are already populated with the server name and other settings:

  1. Confirm that the server URL is correct in the .dalp file
    • HTTP (where KFSserver.mycompany.com is the Fully Qualified Domain Name of the KFS server or proxy server):
      <argument>-s http://KFSserver.mycompany.com:80/Kofax/KFS/Legacy/Java/</argument>

       
    • HTTPS (where KFSserver.mycompany.com is the Fully Qualified Domain Name of the KFS server or proxy server):
      <argument>-s https://KFSserver.mycompany.com:443/Kofax/KFS/Legacy/Java/</argument>

  2. Confirm that the MFP device is able to resolve the hostname or Fully Qualified Domain Name of the server.
     
  3. Resolve any SSL/TLS issues 
     
  4. Identify and resolve any firewall or other network connection issues

 

If the fields in the prompt are blank:

  1. Confirm that the device's Smart Operation Panel version is 2.0 or higher
     
  2. Upgrade the MFP device firmware to the latest version 
     
  3. Convert the KofaxRicohAndroid.dalp file to UTF-8 encoding

 

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
Kofax Front Office Server 4.3
4.1
ALL Ricoh Smart Operation Panel (Android) Ricoh MFP devices

References

N/A