VRS Error 95 when exporting scanned jobs into Kofax Capture with VRS 5.0.1 installed on the KFS Server

Question / Problem:

Scan Jobs that originate in the Kofax Front Office (KFS) 4.x Thin Client or from an MFP Device fail to be exported into Kofax Capture when VRS Elite 5.0.1 is installed on the KFS Server.

The following error message appears in the KFS logs:

ERROR [ThreadPool KFS Job Processor: Thread 1] Kofax.Common.ImageProcessing.Vrs.VrsImageProcessor - VRS error occurred: -95

Answer / Solution:

There is a known issue in VRS 5.0.1 that can cause KFS Image Processing to fail and falsely report the error:

Error -95: Bad width and/or length

This issue has been documented in SPR 74883 and the fix has been posted to the KFS 4.0 Support Downloads page on the Kofax Web site.

This issue has been resolved in VRS 5.1.

Applies to: