QAID # 19041 Published
Question / Problem:
Scan Jobs that originate in the Kofax Front Office (KFS) 4.x Thin Client or from an MFP Device fail to be exported into Kofax Capture when VRS Elite 5.0.1 is installed on the KFS Server.
The following error message appears in the KFS logs:
ERROR [ThreadPool KFS Job Processor: Thread 1] Kofax.Common.ImageProcessing.Vrs.VrsImageProcessor - VRS error occurred: -95
Answer / Solution:
There is a known issue in VRS 5.0.1 that can cause KFS Image Processing to fail and falsely report the error:
Error -95: Bad width and/or length
This issue has been resolved in VRS 5.1.