QAID # 21582 Published
Question / Problem:
Why is it, when importing certain PDF files, that the PDF is not fully imported and some of the fields contain the words
Answer / Solution:
When opened in Adobe Reader, under the Properties menu of the PDF that was imported, the
Description tab shows, under the PDF Producer title, a version of Adobe LiveCycle.
This may result from the settings of the Destination configuration in the KIC Plug-In under Advanced Conversion and Import.
With the Normalize PDF documents to PDFA CheckBox checked and Convert XFA Forms using Adobe LiveCycle unchecked, the above behavior is shown.
When PDF normalization is turned off, the PDF will be replaced with a place holder that states:
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows, Mac, or Linux by visiting get.adobe.com/reader.
For more assistance with Adobe Reader, please visit helpx.adobe.com/support.
When LiveCycle is properly configured, the PDF will flatten and import properly. This needs to be set in Message Connector Configuration, in the Advanced ¦ LiveCycle bar.
The KIC Plug-In CheckBox also needs to be enabled.