Batches are not being imported with Kofax Import Connector and the Message Connector Monitor shows the error:

Question / Problem:

Batches are not being imported with Kofax Import Connector and the Message Connector Monitor shows the error:

"Could not import image"

Additionally, the following error is displayed in the KCPlugin logs:

“WARN [Thread=6] [MCMessageProvider] The attachemnt message.eml of message
http://localhost:25086/call/tsl/View?Id=70e8a6ce-8b91-4988-8558-1f4b5ea2ee59 could not be converted.
The error is: document conversion failure Time-out after 2574ms activity and 60263ms inactivity.
EventID:38010".

What is the cause of this?

Answer / Solution:

This issue may be caused when the server running the KIC Message Connector service has no internet and the documents being imported had an inline image based on a hyperlink that KIC was trying to download. The resolution is to edit the KFXConverter.ini to stop KIC from downloading external links by following these steps below.

Note – that any documents that contained hyperlinked images will get imported into Capture with a place holder image.

1. Navigate to the KFXConverter.ini file located by default at: C:\Program Files\Kofax\KIC- ED\MC\bin\KFXConverter\KFXConverter.ini. Make a backup copy of the KFXConverter.ini.
2. Edit the KFXConverter.ini file by going to the [EXTERNALRESOURCELOADING] section make sure the following parameter is set to false:
   LoadExternalResources=false
3. Restart the Message Connector and KCPlugin services.

Applies to: