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Kofax

Cannot Recognize File Format error when importing Adobe LiveCycle PDF form

19490

QAID # 19490

Question / Problem:

When importing a PDF file through KIC (Kofax Import Connector) a "cannot recognize file format" error is thrown. What is the cause of this error?

Answer / Solution:

Here is the entire error message.

"2013-07-02 15:49:49, 0x00000018, 0, 0x00006B5B, 0x00000001, 0x00000000, C:\Program
Files\Kofax\CaptureSS\ServLib\Bin, Kofax Capture Scan, KOFAX9ASC, 9.00.1127, ScanPanel.cpp,
2906, An error occurred while importing the file "C:\Documents and Settings\kofaxadmin\Local
Settings\Temp\KIC-ED-KCPlugIn Connection
2\Inv_355817_from_NORTHWEST_KITCHEN_EXHAUST_CLEANING_INC_9160.TIF". - Cannot
Recognize File Format, Propagated information ... EXCEPTION: COleDispatchException MESSAGE:
Cannot Recognize File Format , === begin CallStack output ===7C82860C: 6D5A9157: === end
CallStack output ==="

A possible cause of this error is that the PDF file being imported is an Adobe LifeCycle format file. This "form" type of PDF file is not supported by KIC. Please see the KIC Installation Guide for more information.

Applies to:

Product Version
KIC 2.0
  2.1
  2.2
  2.3