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Kofax

Create Mutex Global Kofax Mutex Direct Conversion Datalogic failed with error 5

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Question / Problem: 

How can I resolve an issue where Message Connector Monitor shows following Document Converter error?

 

Error 557842432: Create mutex Global\Kofax Mutex Direct Conversion Datalogic failed with error 5 (Cat=ErrNotAvailable, Obj=unknown, Mod=M_Unknown)

Answer / Solution: 

To resolve this issue, follow the steps below:

1.      Copy the InternalConfig.xml and SolutionConfig.xml Message Connector Configuration files were copied from a working KIC system.

Note: The default location of the Message Connector Configuration files is:

Program Files\Kofax\KIC-ED\MC\config

 

2.      Restart the Message Connector service.

 

Applies to:  

Product Version
KIC 2.0
  2.1
  2.2
  2.3
  2.4
  2.5
  2.6
  2.7