QAID # 17230 Published
Question / Problem:
When trying to import a Microsoft Office document with Kofax Import Connector (KIC) 2.x, the following error occurs:
Document Conversion failed - Time-out after 500ms activity and 120047ms inactivity; New application process has remained open, TerminateProcess successful; Process >WINWORD.EXE< ID >880
Answer / Solution:
This issue has been seen if the 64-bit version of Microsoft Office is being used. If a 32-bit version of Microsoft Office is used with the same KIC configuration and the same message, the error is not seen.
If a Process Monitor (ProcMon) trace is run, it will show that Microsoft Word is looking for the Normal.dotm file in the wrong location.
The following workarounds are available:
- Use the 32-bit installation of Microsoft Office.
- Create a folder named
Desktopin the following directory:
Note that the
Desktopfolder should be empty.