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Document Conversion did not create file error when converting a Microsoft Word document using Kofax Capture Import Connector - Advanced Email and Fax

16033

QAID # 16033 Published

Question / Problem:

I receive an error message similar to the following in the Windows Application Event Viewer log when converting a Microsoft Word document using Kofax Capture Import Connector (KCIC) - Advanced Email and Fax (AEF):

"Document conversion failed. Error code: Error 537919488: Document Conversion did not
create file 'C:\ProgramData\Kofax\KCIC-AEF\MC\Temp\1028-1324.PDF' (Cat=Error,
Obj=unknown, Mod=M_Unknown); Document: New Text Document.txt; Check configuration and permissions."

How can I resolve this issue?

Answer / Solution:

This error indicates a DCOM permissions issue with the Microsoft Word component installed on the machine.

This error message may be followed by error messages similar to the following in the Message Connector log file:

29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} Microsoft (R) Windows Script Host Version 5.8
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} Copyright (C) Microsoft Corporation. All rights reserved.
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} MsDocToPdf script called 29/11:02:27.187 (0fac/1278)
{0 "ConsoleOutputWrite"} Inititializing COM object Word.Application...
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} CreateObject Word.Application exception:
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} Error number: -2147467238 29/11:02:27.187 (0fac/1278)
{0 "ConsoleOutputWrite"} Error description: ''
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} Could not create Word.Application object.
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} C:\Program Files
(x86)\Kofax\KCIC-AEF\Message Connector\Scripts\MsDocToPdf.vbs(5
29/11:02:27.187 (0fac/1278) {0 "ConsoleOutputWrite"} 4, 3) Microsoft VBScript runtime error: Object required: 'WordObj'
29/11:02:27.187 (0fac/1278) {4 "DirectConvCmdlineCall"} in=C:\ProgramData\Kofax\KCIC- AEF\MC\Temp\01CCAEB8AC163068.docx,
out=C:\ProgramData\Kofax\KCIC-AEF\MC\Temp\FAC- 1278.PDF, res=Error 537919488: Document Conversion did not create file
'C:\ProgramData\Ko
29/11:02:27.187 (0fac/1278) {"Log" -2142597882} Document conversion failed, Error Code:
>Error 537919488: Document Conversion did not create file 'C:\ProgramData\Kofax\KCIC-AEF\MC\Temp\FAC-1278.PDF'
(Cat=Error, Obj=unknown, Mod=M_Unknown)<, Document: >Thi
29/11:02:27.187 (0e2c/1274) Message from 2(doc) has been aborted with error Error
617613825: Message cancelled by sender (Cat=ErrCancelled, Obj=TN_Message, Mod=M_IntellNetwork)

To resolve this issue, apply the following steps:

  1. Open a command prompt and run the dcomcnfg command.
  2. Browse to Console Root ¦ Component Services ¦ Computers ¦ My Computer ¦ DCOM Config.
  3. Right-click on "Microsoft Word 97 - 2003 Document", select Properties, and go to the Identity tab.
  4. Select the "This User" option and set it to the Log on as: user that runs the KCIC-AEF Message Connector and the KCIC-AEF KC-Plugin service. Include the domain name if it is a domain user.
  5. Click the Apply button, and the issue should be resolved.

Applies to: 

Product Version
KCICAEF 1.0

Keywords: error -2147467238, WordObj, Error 617613825