Question / Problem:
Why are we getting document conversion errors when importing Microsoft Office document through Kofax Import Connector? All other document types import without error.
The following error is seen in the KIC PlugIn logs:
The error is:
Document conversion failure Document Conversion failed with exit code -2146232576. EventID:38010
Answer / Solution:
In this instance, .NET Framework 4.7 was not not installed. After installing .NET Framework 4.7, Kofax Import Connector is now able to import Microsoft Office documents.