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Importing XPS files into Kofax Capture via KIC result in error "537919488: Direct Converiosn of 'xps'..."

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Question / Problem: 

Getting an error message when importing XPS files into KICEventViewer-ApplicationLogError.png

Answer / Solution: 

 

KIC cannot import XPS files using MS Office

Getting the following error message:

“The message could not be imported into Kofax Capture due to a document conversion error. The error is: Document conversion failure Direct conversion of 'xps' to TIF/PDF is not supported"”

 

XPS is supported only with KFXConverter KIC engine and not with MS Office option:

 

 

KIC 25 doku.jpg

Applies to:  

Product Version
KIC 2.7

 

 

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