QAID # 19737 Published
Question / Problem:
When importing Microsoft Office documents using Kofax Import Connector, the following error is displayed in the Message Connector Monitor:
Message imported into Kofax Capture (contains document conversion errors).
In the the KIC Plugin log, the following error is logged for the failed message:
Process >WINWORD.EXE< ID >7044<; document conversion failure Document Conversion failed - Time-out after 514ms activity and 120090ms inactivity; New application process has remained open, TerminateProcess successful
Answer / Solution:
A potential resolution is to add the Kofax Import Connector's Message Connector Temp folder as a Trusted Location.
Use the following steps:
- Launch the suspect Office application (e.g Word).
C:\ProgramData\Kofax\KIC-ED\MC\Temp\as a Trusted Location (File ¦ Options ¦ Trust Center).
- Enable the "Subfolders of this location are also trusted" check box.
- Reprocess the failed message.
Keywords: document conversion, convert, office