Could Not Connect error using Send Email test page

Question / Problem:

When using the Send Email test page in Message Connector Monitor, the results pane returns:

Send Email returned Error...

Answer / Solution:

The following are steps on how to verify that an SMTP connection is valid and working outside of Kofax applications:

1. Open a command prompt on the MC server.
2. Enter the following command:
   C:>Telnet 25
   The response should look like:
   220 Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at Wed, 25 Nov 2015 08:30:19 -0800
3. Enter:
   >HELO
   It should respond with:
   250 Hello [###.###.###.###]
4. Enter:
   MAIL FROM:
   It should respond with:
   250 2.1.0 ....Sender OK
5. Enter:
   RCPT TO: <Enter an Email address>
   It should respond with:
   250 2.1.5 ....
6. Enter:
   >Data
   It should respond with:
   354 Start mail input; end with <CRLF>.<CRLF>
7. Enter any test data.
8. Enter:

   >[Enter]
   >.
   >[Enter]

9. Enter:
   >quit
   It should respond with:
   221 2.0.0 <FQDN> Service closing

If these steps fail, then the settings are not correct and the correct FQDN for the SMTP server needs to be determined.

Applies to: