Question / Problem:
What can cause an issue where attempting to import an email containing a Microsoft Excel attachment fails with an error message similar to the following?
15:16:07,246 WARN [Thread=10] [MCMessageProvider] The attachemnt CDM HIGH EXCEL.xlsx of message http://localhost:25086/call/tsl/View...009-4e9b-8522- 17d474b60a62 could not be converted. The error is: document conversion failure Document Conversion failed with exit code 11. EventID:38010
How can this issue be resolved?
Answer / Solution:
This issue can be caused by the Excel file opening in Protected View.
To resolve this issue, follow the steps below:
- In Excel, go to File ¦ Options ¦ Trust Center ¦ Trust Center Settings ¦ Trusted Locations.
C:\ProgramData\Kofax\KIC-ED\MC\Temp\as a trusted location.
- Enable the "Subfolders of this location are also trusted" check box.