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Document Conversion failed with exit code 11 importing Microsoft Excel attachment

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Question / Problem:

What can cause an issue where attempting to import an email containing a Microsoft Excel attachment fails with an error message similar to the following?

15:16:07,246 WARN [Thread=10] [MCMessageProvider] The attachemnt CDM HIGH EXCEL.xlsx of message http://localhost:25086/call/tsl/View...009-4e9b-8522- 17d474b60a62 could not be converted. The error is: document conversion failure Document Conversion failed with exit code 11. EventID:38010

How can this issue be resolved?

Answer / Solution:

This issue can be caused by the Excel file opening in Protected View.

To resolve this issue, follow the steps below:

  1. In Excel, go to File ¦ Options ¦ Trust Center ¦ Trust Center Settings ¦ Trusted Locations.
  2. Add C:\ProgramData\Kofax\KIC-ED\MC\Temp\ as a trusted location.
  3. Enable the "Subfolders of this location are also trusted" check box.

Applies to:

Product Version
KIC 2.6
  2.7
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