QAID # 20676 Published
Question / Problem:
I receive the following error message when testing a connection to an IMAP mailbox in Kofax Import Connector (KIC) 2.4:
Connection to IMAP mailbox on <Mail_Server_Domain> cannot be established. Error message: getaddrinfo from "<Mail_Server_Domain>" failed, socket error 10109.
I am able to connect and download email to the IMAP mailbox using a third-party email client application.
How can I resolve this issue?
Answer / Solution:
It has been observed that ensuring that the following two lines are listed in the
C:\Windows\System32\drivers\etc\services file on the KIC machine can resolve this issue:
These 2 lines will make sure that the echo service is defined on the well-known ports that are used by KIC to test a mailbox.
Keywords: error 10109, IMAP4, mail email connection issue