Skip to main content
Kofax

Messages with .txt attachments fail to import

308434

Question / Problem: 

How can I resolve an issue where messages with .txt attachments fails to be imported?

Answer / Solution: 

To resolve this issue, follow the steps below:

1.      Upgrade to Kofax Import Connector 2.5 or higher which contains a fix for the following bug:

Bug 571153: Unable to convert . txt into .pdf/.tiff using Kofaxconverter in Import connector

2.       Re-activate the messages with.txt attachments that encountered this error.

 

Below are 2 workarounds:

• Install the Arial Unicode MS font which is missing.

• Change font in kfxconverter.ini to a font which is present on the system.

 

For the workaround where you change the font in kfxconverter.ini, follow the steps below:

1. Back up existing KFXConverter.ini  in Program Files\Kofax\KIC-ED\MC\bin\KFXConverter folder.

2. Change FontType from Arial Unicode MS to Arial under the [TEXT2PDF] section.

 

Current:

[TEXT2PDF]

FontType=Arial Unicode MS

 

New:

[TEXT2PDF]

FontType=Arial

 

3. Restart both Kofax Import Connector services:

Kofax import Connector - Electronic Documents - Message Connector

Kofax import Connector - Electronic Documents - KC Plug-In

 

4. Re-activate the messages with.txt attachments that encountered this error.

Applies to:  

Product Version
KIC 2.4
  2.5
  2.6
  2.7