Question / Problem:
Kofax Import Connector is continuously importing the same email files into Kofax Capture. How can I resolve this issue?
Answer / Solution:
It has been observed, that on the mail server the "deleted limit" had been reached. This prevented any new emails from being deleted, thus causing the emails to continue in a loop and be re-imported again by KIC. Increasing the mail server “delete limit” resolved the issue.