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Service Account Requirements for importing from Shared Mailbox on an Exchange 2010 or 2013 server

19153

QAID # 19153 Published 

Question / Problem:

How can a Service Account be used to import emails from a Shared Mailbox on an Exchange 2010/2013 server?

Answer / Solution:

To use a Service Account to import emails from a Shared Mailbox on an Exchange 2010/2013 server:

  • The Service Account needs to be added to the Manage Full Access Permission for the Shared Mailbox on the Exchange 2010/2013 server.
  • The User Name needs to be specified in the following format: DOMAIN\USERNAME\MAILBOXALIAS

For Example:
The Service Account named ServAcct is added to the Manage Full Access Permission for the Shared Mailbox named SharedMailbox. The User Name is specified as xyz.com\ServAcct\SharedMailbox.

Applies to:

Product Version
KIC 2.3