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Unauthorized 401 error testing connection to EWS Mailbox


QAID # 19056 Published 

Question / Problem:

I encounter the following error when testing EWS mailbox in Kofax Import Connector 2.3 KC-Plugin Configuration ¦ Connection ¦ Import Connector ¦ Mailbox Import:

Connection to EWS mailbox on https://.../ews/exchange.asmx cannot be established. Error message:The request failed. The remote server returned an error: (401) Unauthorized

How can I resolve this issue?

Answer / Solution:

It has been observed that changing the User name field in the Mailbox Import setting from username@domainname to domainname\username can resolve this issue.

Applies to:

Product Version
KIC 2.3