QAID # 19056 Published
Question / Problem:
I encounter the following error when testing EWS mailbox in Kofax Import Connector 2.3 KC-Plugin Configuration ¦ Connection ¦ Import Connector ¦ Mailbox Import:
Connection to EWS mailbox on https://.../ews/exchange.asmx cannot be established. Error message:The request failed. The remote server returned an error: (401) Unauthorized
How can I resolve this issue?
Answer / Solution:
It has been observed that changing the User name field in the Mailbox Import setting from
domainname\username can resolve this issue.