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Validate EWS credentials used with KIC

22712

QAID # 22712 Published 

Question / Problem:

How can I validate that the EWS credentials used with KIC are valid?

Answer / Solution:

One method to achieve this is to use a free third-party tool called "EWS Editor."

Use the following steps to confirm if the EWS credentials can connect to the Exchange server in question. If the authentication fails with this tool, this rules out KIC as part of the authentication process. You will need to contact your Exchange Administrator to diagnose further.

  1. Open/extract the EWSEditor.1.19.-.Bin.zip file.
  2. Enter the extracted folder and execute EWSEDitor.exe.
  3. Click OK.
  4. Click on File ¦ New Exchange Service.
  5. Enter your EWS service URL, Select Exchange2007_SP1 for the EWS Schema Version, enter the credentials and click OK.

NOTE: Since this is an open source tool, any issues with the installation or configuration of "EWS Editor" is not the responsibility of Kofax.

Applies to:

Product Version
KIC 2.2
  2.3
  2.4
  2.5
  2.6
  2.7
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