Question / Problem:
Faxes (Using Fax over IP) are no longer being received by Kofax Import connector?
In the KIC Electronic Documents - Message Connector|Inbound Status|Processed on the "Inbound Fax Properties", a protocol error displays:
"Message imported into Kofax Capture (contains Reception ErrorLevel 1)"
Under diagnostics on this screen it shows:
"Line DCN during reception (Rx_Pg_RxPage->2:DisconnectReg)"
Answer / Solution:
This was later determined to be an issue with the Fax server. The end user rebuilt the fax connection on a different interface on the PBX to correct the problem.
|Kofax Import Connector||2.4||Message Connector Monitor|