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Kofax

Faxes not received by KIC

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Question / Problem: 

Faxes (Using Fax over IP) are no longer being received by Kofax Import connector? 

In the KIC Electronic Documents - Message Connector|Inbound Status|Processed on the "Inbound Fax Properties",  a protocol error displays:

"Message imported into Kofax Capture (contains Reception ErrorLevel 1)"

Under diagnostics on this screen it shows:

"Line DCN during reception (Rx_Pg_RxPage->2:DisconnectReg)"

Answer / Solution: 

This was later determined to be an issue with the  Fax server.  The end user rebuilt the fax connection on a different interface on the PBX to correct the problem.

Applies to:  

Product Version Category
Kofax Import Connector 2.4 Message Connector Monitor
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