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Subfolders not deleted from watched folder after imported files deleted


QAID # 19795 Published 

Question / Problem:

KIC import files are deleted from the Watch Folder, but the subfolders are left empty and not deleted automatically as configured.

How can I resolve this issue?

Answer / Solution:

If KIC has the Watch Folder configured with a UNC path using the IP Address instead of a network name format:


then subfolders will not be deleted.

To resolve this issue, go to “Import Connectors” configuration and change the connection for the Watch Folder's IP Address to the UNC domain name:


The subfolder should be deleted next time the KIC-Plug-in imports the files.

Applies to:

Product Version
KIC 2.3

Keywords: locked, password, standard, authentication, license, 1722, RSA, SQL, KIC, No message