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Kofax

System.OutOfMemoryException error when Importing Files

17139

Question / Problem:

I receive the following error message in the Kofax Import Connector (KIC) KC Plug-In log file when importing images:

ERROR [Thread=11] [MCMessageProvider] Failed to retreive message content from server. Please check your configuration. EventID:38017 System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.

How can I resolve this issue?

Answer / Solution:

This issue can occur when the CPU utilization is peaking up to 100% most of the time and the free space on the C: drive is less than 1 GB.

To resolve this issue, increase the free space on the C: drive.

Applies to:

Product Version
KIC 2.6
  2.7