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Kofax

Enable Debug Logging in KIC

Article # 3032996 - Page views: 692

Article # 3032996 - Page views: 692

Issue:

How do I enable KIC Message Connector and KIC Plug-in advanced debug logging?

 

Solution

To make it easy to 'track' the error,  clear down the existing KIC MC and KIC Plug-in logs so they are easy to navigate to the error (if possible):

How to enable Debug level logs for Message Connector

1. Stop the KC, KIC services MC and Plug-in.

Zip and delete the current contents of the following, so we start with a fresh set of logs:
C:\ProgramData\Kofax\KIC-ED\KCPlugIn\Log
C:\ProgramData\Kofax\KIC-ED\MC\Log

2. Start the Kofax Capture Service.

3. Start the KIC Kofax Message Connector service.

4. Open the Message Connector Configuration tool.

5. Select the Advanced button and select TRACE settings and make the following adjustments:

  • Trace Level: 60
  • Message Trace Size: 10000
  • Trace MIME messages: v (checked)
  • Append Trace: v (checked)
  • Size of Trace File: 20000
  • Number of Trace Files: 20

5. Select SAVE button

6. Restart the KIC MC Service

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clipboard_e5431979346aba018e8d69a60283f077a.png

 

How to configure KIC Plug-In debug logs

1. Open Kofax Capture Administration Module

2. Select - Electronic Documents

3. Select Configuration

4. Within the KIC Plug-in - Assistance Tasks, select General Settings

5. Within the Logging configuration - Log Level, Select DEBUG

6. Select OK

7. Restart the KIC KC Plug-In service


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Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KIC

2.8

2.9

2.10

     

References

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