Enable Debug Logging in KIC
Issue:
How to enable KIC Message Connector and KIC Plug-in advanced debug logging
Solution
To make it easy to 'track' the error, Zip and delete the current contents of the following folders to remove old log files:
- C:\ProgramData\Kofax\KIC-ED\KCPlugIn\Log
- C:\ProgramData\Kofax\KIC-ED\MC\Log
To enable Debug level logs for Message Connector
1. Stop the KC, KIC services MC and Plug-in.
2. Start the Kofax Capture Service.
3. Start the KIC Kofax Message Connector service.
4. Open the Message Connector Configuration tool.
5. Select the Advanced button and select TRACE settings and make the following adjustments:
- Trace Level: 60
- Message Trace Size: 10000
- Trace MIME messages: v (checked)
- Append Trace: v (checked)
- Size of Trace File: 20000
- Number of Trace Files: 20
6. Click Save
7. Restart the KIC MC Service
To enable KIC Plug-In debug logs
1. Open Kofax Capture Administration Module
2. Select - Electronic Documents
3. Select Configuration
4. Within the KIC Plug-in - Assistance Tasks, select General Settings
5. Within the Logging configuration - Log Level, Select DEBUG
6. Select OK
7. Restart the KIC KC Plug-In service
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax Import Connector | 2.10 2.9 2.8 |
ALL | ALL | N/A |
References
N/A