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Kofax

Enable Debug Logging in KIC

Article # 3032996 - Page views: 310

Article # 3032996 - Page views: 310

Issue:

How do I enable KIC Message Connector and KIC Plug-in advanced debug logging?

 

Solution

1. To make it easy to 'track' the error,  clear down the existing KIC MC and KIC Plug-in logs so they are easy to navigate to the error (if possible):

2. Stop the KC, KIC services MC and Plug-in.

Zip and delete the current contents of the following, so we start with a fresh set of logs:
C:\ProgramData\Kofax\KIC-ED\KCPlugIn\Log
C:\ProgramData\Kofax\KIC-ED\MC\Log

3. Start the Kofax Capture Service.

4. Restart the KIC MC Connector service.

5. Log into KIC Electronic Documents - Message Connector Configuration - Advanced - Trace Settings and set to the following levels.

clipboard_e2be7a20bb348861e198361a5a12a3a66.png

Trace Level: 60
Message Trace Size: 10000
Trace MIME messages: v (checked)
Append Trace: v (checked)
Size of Trace File: 10000
Number of Trace Files: 20

clipboard_e5431979346aba018e8d69a60283f077a.png

 

Restart the KIC MC Service

6. To configure KIC plug-in debug logs.

Go to Kofax Capture Administration Module - Electronic Documents - Configuration - within the KIC Plug-in - Assistance Tasks - General Settings - Logging configuration - Log Level - Set to DEBUG
clipboard_e3a7f4d546d8be499ff1dae94729ed2a6.png

7. Select OK - Save and Restart the KIC plug-in service.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KIC ALL      

References

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