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Document Conversion Failure (exit code -1073741515)


Question / Problem: 

After upgrading to KIC 2.7 there are lots of Document Conversion Failure (exit code -1073741515)

Answer / Solution: 

This issue has been raised on a number of KIC upgrades cases and is usually due to a missing file. Specifically the MSCVCP140.dll is missing.

To resolve the issue remove and reinstall - Visual C++ Redistributable for Visual Studio 2015.

This can be found on the Kofax Capture installation CD under the D:\Kofax Capture\Prerequisites.


Enter How to here:

Go to Windows Add / Remove Programs and remove and then reinstall Visual C++ Redistributable for Visual Studio 2015


Applies to:  

Product Version
KIC  2.7



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