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COM exception occured while importing image when importing a particular PDF file after migrating from another environment


Question / Problem: 

I receive the following error message in the Kofax Import Connector (KIC) KC Plug-In log file when importing a particular PDF file, after having migrated from a working lower environment: 

A COM exception occured while importing image: System.Runtime.InteropServices.COMException (0x800A0840): Unknown API exception. (???... 

How can I resolve this issue?

Answer / Solution: 

In at least one case, the issue was the mapping of the Batch Class which had not been updated from the values used in the lower environment.

Additionally, Message Connector was shown to log a related error: 
(1508/2300/0000) {3 "Default EndPoint"} Ignore received Block 00A0E050 (Flag=0x0, len=0, VirtChan=0x8000594d) from Link 10002 - BegConnection Flag is not set

Review Batch Class details for any references to the lower environment to be updated, Publish the Batch Class and restart the KIC Services.


Applies to:  

Product Version
KIC 2.5


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