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Configured document class does not exist error when launching KIC Plugin Service


QAID # 22105 Published

Question / Problem:

The following error message is encountered when attempting to start the KIC Plugin Service:

Configured document class does not exists

Answer / Solution:

It has been observed that changing all Destination ¦ Import mappings ¦ Document Class mappings to the Loose Pages – No document will be used option can resolve this issue.

Verify that this setting is suitable for the Batch workflow before making changes.

Applies to: 

Product Version
KIC 2.3