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Kofax

Could not load one or more destinations error starting PlugIn service

20289

QAID # 20289 Published

Question / Problem:

The KIC Kofax Import Connector Plugin service starts the fails with the error message:

Last service start-up error: Could not load one or more destinations.

Is there a fix for this issue?

Answer / Solution:

In one case the following observations were made:

  • The KCPlugin Master log showed the error message:
    Service has stopped. There are no KIC importer instances running.
  • The KCPlugin Connection log showed an error stating that a document script file couldn't be found.

After the destination that contained the document script was located, the path was checked and the folder was empty. Someone had moved the files out of the folder; placing the script files back into the folder allowed the service to stay running after starting.

Applies to:

Product Version
KIC 2.0
  2.1
  2.2
  2.3
  2.4
  2.5
  2.6
  2.7