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Kofax

Duplicate Documents when Batch Timeout 0 and Batch Size Greater than 1

16832

QAID # 16832 Published

Question / Problem:

When I set the Batch timeout to 0 and the Batch size is greater than 1 in the KC-Plugin Destination Settings, Kofax Import Connector (KIC) creates a Batch with duplicate Document(s).

How can I resolve this issue?

Answer / Solution:

This problem is a known issue and has been reported as Software Problem Report (SPR) # 93516.

The workaround for this issue is to set the Batch size to a lower value (preferrably to a value closer to 1) and to set the Batch timeout to a value lower than 3,000 seconds (but not 0 seconds).

Applies to:

Product Version
KCICAEF 1.0
KIC 2.0

Keywords: aef, kcplugin, duplicate document, duplicate image