Skip to main content
Kofax

PDF and TIFF files Imported into Capture when Convert to TIFF enabled

21923

QAID # 21923 Published

Question / Problem:

We are using KIC 2.5 Web Service Import. The KIC Destination is configured to convert to TIFF. The Web Service application imports PDFs.

Include original content and VRS are not enabled in the Destination. The message imports into Kofax Capture with no errors.

When the Batch is opened in Kofax Capture, it contains the expected converted TIFF, but there is also an unwanted eml file as well.

Why is KIC creating an additional eml file?

Answer / Solution:

This can occur if the Destination is corrupt.

Under such a scenario, recreating the Destination can resolve this issue.

Applies to: 

Product Version
KIC 2.0
  2.1
  2.2
  2.3
  2.4
  2.5