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Kofax

PlugIn service stops immediately after being started

307509

Question / Problem: 

The KIC PlugIn service stops right after the service is started. The Event log shows the following error message: KIC importer (Instance=0) the connector cannot start because initializing the license failed.

Answer / Solution: 

It has been observed that the KIC station license were missing in the KC License Utility; therefore it did not have any KIC Email Integration and File Interface licenses available for the KIC PlugIn service to run. Re-activating the KC Licenses in the License Utility restored the KIC Email Integration and File Interface licenses for KIC and the KIC PlugIn service stayed running.

 

Applies to:  

Product Version
KIC 2.3
  2.4
  2.5
  2.6
  2.7