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Kofax

Bad header found by storage filter error when importing Multipage TIFF image larger than 2GB

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308508

Question / Problem: 

Importing a very large Multipage TIF document (>2GB) results in the following error message around page 12,000:

Bad header found by storage filter 

Answer / Solution: 

Kofax VRS has a file-size limit of 2GB for TIFF image files.  This is documented in Chapter 2 of the Kofax Import Connector 2.7 Installation Guide:

System Limits:

These system limits apply to 64-bit installations. For 32-bit installations, the limits might be lower.

  • ▪ The maximum size of a message in Message Connector storage is 8 GB.
  • ▪ KC Plug-In can handle message up to 8 GB (complete message with all attachments after document conversion, before VRS processing).
  • ▪ VRS can handle TIF files up to 2 GB.
  • The maximum number of pixels per page when using VRS is 150 megapixel.

 

 

Applies to:  

Product Version
KIC 2.6
  2.7
VRS 5.1
  5.1.1
  5.1.2

 

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