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Cannot Start Service Error initializing Kofax Capture Importer Pool


QAID # 17575 Published

Question / Problem:

The following error occurs when attempting to configure Kofax Import Connector (KIC) 2.x settings:

KIC importer (Instance=0) Cannot start service, because there was an error initializing Kofax Capture Importer Pool.

Answer / Solution:

Verify that there is an available “KIC – Electronic Documents“ license in the Capture License Utility.

Applies to:

Product Version
KIC 2.6
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