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Kofax

License Server Cannot be Found Verify Registry Key error after reinstalling KIC Plug-In

21561

QAID # 21561 Published

Question / Problem:

After reinstalling the Kofax Import Connector Plug-In, the following error message is displayed in the KIC_ED_Connector log file:

ERROR [Thread=1] [KICEDLicenseProvider] Cannot initialize license. EventID:38008
Kofax.ASBU.ACLicClnt.LicClientException: [7011] SALicClnt: The License Server cannot
be found. Verify the registry key. ---> Kofax.SAL.Client.SALicClientException: [7011]
SALicClnt: The License Server cannot be found. Verify the registry key....

Answer / Solution:

This error message can be generated if starting the KIC Plug-In Service with the Local System account.

To resolve this issue, modify the user account for the service to an Active Directory account with local administrator permissions and restart the service.

The full text of the error message is:

733 ERROR [Thread=1] [KICEDLicenseProvider] Cannot initialize license. EventID:38008 
Kofax.ASBU.ACLicClnt.LicClientException: [7011] SALicClnt: The License Server cannot 
be found. Verify the registry key. ---> Kofax.SAL.Client.SALicClientException: [7011] 
SALicClnt: The License Server cannot be found. Verify the registry key.
at Kofax.Licensing.?.?()
at Kofax.Licensing.?.?(DateTime , Int32 )
at Kofax.Licensing.?.?(Exception , DateTime , Int32 , DateTime , Int32 )
at Kofax.Licensing.?.?(SALicServerInfo , ? , Object[] , Object[]& , Exception& ) 
at Kofax.Licensing.?.?(SALicServerInfo , ? , Object[] , Object[]& )
at Kofax.Licensing.?.?()
at Kofax.Licensing.?.Init(SALicClientOptions opts)
at Kofax.SAL.Client.SALicClientConnection.Init(SALicClientOptions opts) 
at Kofax.ASBU.ACLicClnt.LicClientConnection.<>c DisplayClassb. b a()
at Kofax.ASBU.ACLicClnt.LicClientConnection.Execute(Action action)
--- End of inner exception stack trace ---
at Kofax.ASBU.ACLicClnt.LicClientConnection.ThrowLicClientException(Exception exception)
at Kofax.ASBU.ACLicClnt.LicClientConnection.Execute(Action action)
at Kofax.ASBU.ACLicClnt.LicClientConnection.InitWithName(String strName) 
at Kofax.ASBU.ACLicClnt.LicClientConnection.Init()
at Kofax.KCS.ImportConnector.Licensing.KICEDLicenseProvider.InitLicense(String stationID)
2016-03-14 09:57:55,733 ERROR [Thread=1] [AEFImportConnector] KIC importer 
(Instance=0) The connector cannot start because initializing the license failed. 
EventID:38001

Applies to:

Product Version
KIC 2.3
  2.4
  2.5
  2.6
  2.7