QAID # 20359 Published
Question / Problem:
The Kofax License utility shows 1 available KIC (Kofax Import Connector) email license. When running the KIC License Test, the Email Integration license shows 0 needed and skipped.
Why is the email license not being checked?
Answer / Solution:
Check to see if there are any Email Connectors configured in the KC Plug-In component. If no connectors have been configured, the license test won't check for licenses that aren't needed.