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Kofax

Cannot add passive input to fetch list error when messages retrieved from Passive Input source but batch not created

20388

QAID # 20388 Published 

Question / Problem:

Kofax Import Connector (KIC), is retrieving messages from the Passive Input but is not creating batches as expected.

An error message is shown in the KIC_ED_Connector log:

ERROR [Thread=4] [MCMessageProvider] Cannot add passive input to fetch list:Unable to connect to the remote server:No connection could be made because the target machine actively refused it 127.0.0.1:25086 EventID:38022

Answer / Solution:

This error can be reproduced by stopping or pausing the KCPlugIn service.

  • Resolve this issue by starting the KCPlugIn service and ensuring that it remains started without additional errors reported thereafter.

A review of the Message Connector Monitor, if accessible, should also show without available Passive Inputs (no Green inputs), despite the Inbound Status shown with successful Active or Processed messages.

Applies to:

Product Version
KIC 2.0
  2.1
  2.2
  2.3
  2.4
  2.5
  2.6
  2.7