QAID # 20388 Published
Question / Problem:
Kofax Import Connector (KIC), is retrieving messages from the Passive Input but is not creating batches as expected.
An error message is shown in the KIC_ED_Connector log:
ERROR [Thread=4] [MCMessageProvider] Cannot add passive input to fetch list:Unable to connect to the remote server:No connection could be made because the target machine actively refused it 127.0.0.1:25086 EventID:38022
Answer / Solution:
This error can be reproduced by stopping or pausing the KCPlugIn service.
- Resolve this issue by starting the KCPlugIn service and ensuring that it remains started without additional errors reported thereafter.
A review of the Message Connector Monitor, if accessible, should also show without available Passive Inputs (no Green inputs), despite the Inbound Status shown with successful Active or Processed messages.