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Kofax

Configure Next Poll value shown in the Passive Inputs section

22112

QAID # 22112 Published 

Question / Problem:

On the Message Connector Monitor site, how can I configure the Next Poll value shown in the Passive Inputs section?

Answer / Solution:

This value is calculated per Import connector (e.g., the Folder, Fax, or Email connection). The calculation is the configured time, multiplied by 10. For example, if the Folder Import connector is set to poll every 10 seconds and there is a connection error to the folder, then KIC will retry the connection in 100 seconds.

Starting in KIC 2.5 and higher, there is now a Poll Now button per Passive Input in the Message Connector Monitor site to manually trigger a poll, instead of waiting for the system to poll on scheduled time.

Applies to:

Product Version
KIC 2.5
  2.6
  2.7