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Could not import image File not of an acceptable format error in the Message Connector Monitor


QAID # 21578 Published

Question / Problem:

How can I resolve an issue where certain emails are generating a Could not import image error message in the Message Connector Monitor, and the following error message is logged in the KC Plug-In log?

2016-01-14 14:43:33,767 ERROR [Thread=13] [KofaxCaptureImportWrapper] A COM exception
occured while importing image: C:\Windows\TEMP\KIC\I_0\72047222-125d-4d3f-b9d4-
System.Runtime.InteropServices.COMException (0x800A0851): File is not of an acceptable
format. ( [C:\Windows\TEMP\KIC\I_0\72047222-125d-4d3f-b9d4-d32d3dd9b628\content.html])

Answer / Solution:

To resolve this issue, change the MHTML and HTML documents setting to KFXConverter in the Message Connector Configuration Utility, and restart the Message Connector service.

Reprocess the message(s) with the Could not import image error message(s) in the Message Connector Monitor.

Applies to:

Product Version
KIC 2.6