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Kofax

Only one Message Connector is currently working

3011766

Question / Problem: 

We have multiple Message Connectors installed but only one is currently processing. In the Message Connector logs we see:

Failed Document Converter [ShowConfig] 
Stop Reason Error 557842432: Create SharedMemory Global\KFXConverter failed with error 6 (Cat=ErrNotAvailable, Obj=unknown, Mod=M_Unknown)

What is the cause of this?

Answer / Solution: 

This issue can occur if not all of the Message Connectors are on the same versions. Please verify that each Message Connector is on the same base version and fix pack version.

 

Applies to:  

Product Version Category
KIC 2.7 Message Connector Configuration