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Kofax

Empty Batches Created by KIC with Batch Name that cannot be found in the KC PlugIn Logs

22965

 

Question / Problem:

Empty Batches are created by KIC with a Batch Name that cannot be found in the KC PlugIn Logs.

 

Answer / Solution:

This issue is can occur when Kofax VRS / ImageControls cannot process a large PDF file during the import into Kofax Capture.

A review of the Message Connector and KCPlugIn logs should show errors for the Message UUID indicating Could Not Create Batch

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Additional Related Errors:

Message Connector - Sample Error:
{"WARNING"} ThrowIfError() result=Error 558893825: Failed to move to Xpath

KC PlugIn - Sample Error:
System.Runtime.InteropServices.COMException (0x800706BE): Automation error
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To resolve this issue, install Kofax VRS 5.1.1 or higher with the latest available Fix Pack on the KIC server.

Applies to: 

Product Version
KIC 2.6
  2.7
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