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Kofax

Error Initializing Kofax Capture Importer Pool when starting PlugIn Service

17657

QAID # 17657 Published 

Question / Problem:

How can I resolve an issue where the KC Plug-In service will not remain started and the following error message is shown in the KC Plug-In console?

Service is stopped | Last service start-up error: Cannot start service, because there was an error initializing Kofax Capture Importer Pool.

Answer / Solution:

Checking the KIC_ED_Connector-0000.log reveals following error message:

2013-03-07 14:53:09,812 INFO [Thread=1] [ImporterRegistry] Initializing Kofax Capture 
Importer Pool Size=1
2013-03-07 14:53:09,812 INFO [Thread=1] [ImporterRegistry] Importer 0 logging into Kofax 
Capture
2013-03-07 14:53:40,358 ERROR [Thread=1] [KofaxCaptureImportWrapper] Error logging on to 
Kofax Capture.System.Runtime.InteropServices.COMException (0x800A01AD): Creating an 
instance of the COM component with CLSID {F3A2E2DD-5169-42B3-AF0E-3B3DAEB25CF1} from the 
IClassFactory failed due to the following error: 800a01ad.
at
Kofax.KCS.ImportConnector.Destination.KofaxCapture.KofaxCaptureImportWrapper.Login(String 
userName, String password)
2013-03-07 14:53:40,358 ERROR [Thread=1] [ImporterRegistry] Importer 0 failed to log on 
to Kofax Capture
2013-03-07 14:53:40,358 ERROR [Thread=1] [AEFImportConnector] KIC importer (Instance=0) 
Cannot start service, because there was an error initializing Kofax Capture Importer 
Pool. EventID:38001

To switch from Windows Authentication to SQL Server Authentication for the Kofax Capture database:

Note: If the Create New Database checkbox is checked (selected), then uncheck it before following the steps below.

  1. Run the Kofax Capture Database Utility by running DBUtil.exe from the Run command.
  2. On the Database tab, select "SQL Server authentication using login ID and password." under the
    Authentication section.
  3. Enter the Login ID and Password.
  4. Click Apply.
  5. Close the Kofax Capture Database Utility.

Applies to:

Product Version
KIC 2.6
  2.7