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COM exception occured while importing image error when importing PDF file


Question / Problem:

I receive the following error message in the Kofax Import Connector (KIC) KC Plug-In log file when importing a particular PDF file:

A COM exception occured while importing image: <Image_Path>
System.Runtime.InteropServices.COMException (0x800A0840): Unknown API exception. (???...

How can I resolve this issue?

Answer / Solution:

This issue can occur if VRS 4.5 SP1 is installed on the KIC server. To resolve this issue, install Kofax VRS 5.1 or higher on the KIC server.

The complete error message logged in the KIC KC Plug-In log file may be similar to the following:

2012-11-19 17:27:07,592 ERROR [Thread=10] [KofaxCaptureImportWrapper] A COM exception occured while importing image: D:\Temp\KIC-ED-KCPlugIn_I_0_C_2_M_0_A_2\f8575036-ef60-4396- 9d3b-6adb887d5ba4.TIF
System.Runtime.InteropServices.COMException (0x800A0840): Unknown API exception. (??? [D:\Temp\KIC-ED-KCPlugIn_I_0_C_2_M_0_A_2\f8575036-ef60-4396-9d3b-6adb887d5ba4.TIF]) at Kofax.AscentCaptureModule.BatchClass_2.ImportFile(String strFileName)
at Kofax.KCS.ImportConnector.Destination.KofaxCapture.KofaxCaptureImportWrapper.AddImage(String imagePath, Boolean moveToDocument, SinglePageInfo pageInfo)

Applies to:

Product Version
KIC 2.6
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