Aliases in KIC Email Import

Issue

Usage of Aliases in KIC Email Import

Solution

Email aliases are just virtual entities and are purely meant for sending and receiving emails.

KIC cannot use email alias directly to connect to email box and read email messages from it.
Even if you try to login to any mailbox (https://outlook.office365.com) with an email alias, it won't allow you to login, saying such user doesn't exist.

This proves the fact that one cannot connect/login to any Office 365 mailbox using email aliases.

Customer should enter the actual email address in the User name field to perform the Test Mailbox test from the KC Plug-In and in turn to poll/read email messages from the configured mailbox using the Message Connector.

Level of Complexity 

Moderate

Applies to  

References

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