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End of Support for KIC 2.7

Article # 3047824 - Page views: 18

Issue

When does Kofax Import Connector 2.7 reach End of Support and what do Limited Support and End of Support mean?
 

Solution

Kofax Import Connector 2.7 is currently in Limited Support Phase and will reach End of Support on December 31, 2022.
 

While Kofax Import Connector 2.7 is in Limited Support Phase:

Technical Support and R&D elevation support are still available to troubleshoot issues as long as maintenance is current. However, resolution to the issue may require an upgrade to a fully supported version.  

Limited Support means that there will not be any product updates, feature enhancements or documentation additions. Critical defects will be addressed on a case-by-case basis and at the sole discretion of the Product Manager.
 

Once Kofax Import Connector 2.7 reaches End of Support:

Technical Support provides ‘best effort’ support as long as maintenance is current.  

Best effort means that Technical Support will troubleshoot the issue.  However, resolution to the issue may require an upgrade to a fully supported version. 

End of Support means there are no further Service/Fix Packs or fixes generated.  There is also no R&D elevation support.  

Additional details regarding the Kofax Lifecycle policy can be found located at the URL provided below:

https://knowledge.kofax.com/General_Support/Support_Details/001-Lifecycle_Policies_and_End_of_Support_Dates

If there are questions or concerns after reviewing the Kofax Lifecycle Policies and End of Support Dates please submit a Case at support.kofax.com via the Webportal.
 

Level of Complexity 

Easy
 

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.7 ALL ALL N/A

 

Article # 3047824
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