Skip to main content

"KC Plug–In service terminated unexpectedly. It has done this 85 time(s)..."

Article # 3033831 - Page views: 213


KIC Plug-In serivce does not stay started, receiving the following error msg: "The Kofax Import Connector – Electronic Documents – KC Plug–In service terminated unexpectedly. It has done this 85 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service." and the KIC MC Monitor does not show Mailbox license. 



Resolved issue by adding a local admin user in the service log on.

Do the following steps to add user account to service:

  1. Opening the properties of KIC Plug-In service.
  2. Select Log On
  3. Select This Account
  4. Select Browse, enter the user logon name
  5. Select "Check Names" to locate it
  6. Selected the correct name
  7. Saved and restarted the services
  8. Repeated steps to make same changes to the KIC MC service.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.7      
Kofax Import Connector 2.8      
Kofax Import Connector 2.9      
Kofax Import Connector 2.10      


Add any references to other internal or external articles


Article # 3033831
  • Was this article helpful?