KIC Plug-In serivce does not stay started, receiving the following error msg: "The Kofax Import Connector – Electronic Documents – KC Plug–In service terminated unexpectedly. It has done this 85 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service." and the KIC MC Monitor does not show Mailbox license.
Resolved issue by adding a local admin user in the service log on.
Do the following steps to add user account to service:
- Opening the properties of KIC Plug-In service.
- Select Log On
- Select This Account
- Select Browse, enter the user logon name
- Select "Check Names" to locate it
- Selected the correct name
- Saved and restarted the services
- Repeated steps to make same changes to the KIC MC service.
Level of Complexity
|Kofax Import Connector||2.7|
|Kofax Import Connector||2.8|
|Kofax Import Connector||2.9|
|Kofax Import Connector||2.10|
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Article # 3033831